Frequently Asked Questions

We want to make your shopping experience as clear as possible! Please send us an e-mail to mail@tropical-treptow.com with any questions, comments, or concerns you have — we’ll help you square them away in no time.


What are the payment methods?

You can pay in advance or via PayPal. We will process your order as soon as the transfer has landed on our account in order for you to have it asap.

I'd like to send my order as a gift, can you do gift wrapping?

The packaging is beautiful as is - Tropical Treptow editions make perfect gifts!

How much is shipping and how long does it take?

Shipping is free. We send all orders via Deutsche Post, DHL or GLS. Based upon experience we estimate the delivery time to be the following:

  • within Germany: 1-5 days
  • within the EU: 2-7 days
  • other international destinations: 2-21 days
Do you ship internationally?

We do! And it's still free.

Can I pick up my order in Berlin?

Please contact us via mail@tropicaltreptow.com if you would like to arrange for pick-up at Petrus Entertainment / Tropical Treptow.